Returns & Refunds Policy
30-Day Return Requests
You may request a return within 30 days after delivery by emailing service@pavlert.com. Include your order number, the item concerned, and the reason for the request.
Change-of-Mind Returns
For voluntary change-of-mind returns, backpacks must be unused, clean, unwashed, unaltered, and in their original condition, with tags, packaging, and supplied accessories.
You may carefully check fit indoors using a light, clean test load. Avoid outdoor use or handling that leaves marks, odors, dirt, or damage.
These conditions do not restrict mandatory rights concerning defective or misdescribed goods.
Return Instructions
Contact us before sending an item back. We will review your request and provide the applicable return address and packing instructions.
Our published business address is not an authorized return address unless we specifically confirm it for your return.
Empty every compartment, include all supplied accessories, and pack the bag securely. Keep your shipping receipt and tracking details.
Return Shipping Costs
Customers are responsible for return shipping for change-of-mind returns, including an unsuitable fit selected where the product information was accurate.
If an item is defective, damaged on arrival, incomplete, or incorrect, we will arrange an appropriate resolution and cover necessary return shipping where a return is required.
Original delivery charges are not refunded for voluntary change-of-mind returns unless required by applicable law.
Damaged, Defective, or Incorrect Items
Contact us promptly with your order number and photos of the backpack, affected area, label, supplied parts, and packaging where possible.
Stop using a pack with a suspected structural defect and contact us before attempting repairs or modifications.
Restrictions on voluntary returns of used items do not exclude remedies for an underlying product defect.
Refunds
After an approved return is received and assessed, we will notify you of the outcome. Approved refunds are issued to the original payment method.
The time for funds to appear depends on your bank or payment provider. Contact us with your order number if you need help tracing an expected refund.
Consumer Rights
Nothing in this policy limits mandatory consumer rights or remedies available under applicable law.
Contact
Sichuan Xinyuan Technology Co., Ltd.
No. 1, Annex to No. 488 Fuqiang Road, Jianzhu Street, Jianzhu Miao Ethnic Township, Gulin County, Luzhou, Sichuan, China
Email: service@pavlert.com